Support
Support is fantastic. We always get quick answers. We renew our membership with CSP every year because we think it's very important to get the latest revision and functionality of the system.
Dave Helm, Controller, EnzoPac
FourthShift Edition Support
We know our support is critical to your business survival. Our world class Support Services keep your systems running smoothly and help you maintain optimum system performance levels, from traditional phone support to innovative premium service options giving you peace of mind and support when you need it in the way that you need it. SoftBrands and its partners have been providing world class customer care for a quarter-century.
Your annual membership includes:
Support is a big benefit. It provides us with software updates. We are able to get updates and information through the Internet. When we have a problem--usually an error message because of something we've done here--we get a resolution very quickly.
JT Smith, Olio, Inc.
- Live support staff
- Robust web-based support
- The Knowledge Base
- Support Incident System
- Automatic software upgrades
- WebEx online support sessions
- Software updates
Ongoing software updates at no additional charge -- regardless of when you purchased your system -- is one of the biggest benefits of your Support contract. We will send new releases to your company according to your system configuration and operating platform. We also make interim service packs and patches available online.
